To fix the user account profile, follow these steps:

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

1. Click Start, type regedit in the Search box, and then press ENTER.
2. In Registry Editor, locate and then click the following registry subkey:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
3. In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.
4. Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error.
   
   • If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps:
     1. Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.
        
     2. Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
        
     3. Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER.
        
   • If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
5. Click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK.
   
6. Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK.
   
7. Close Registry Editor.
8. Restart the computer.
9. Log on again with your account.

Click Start -> Devices and Printers

Click on Add Printer

Click on Add a network, wireless, or Bluetooth printer…

Click on The Printer that I want isn’t listed…

In the box seen above, type \\masscomm\ and you will see a list of the available printers populated.

Select the printer you would like to add and click Next.

Follow through the following steps of adding the printer driver and be sure to uncheck “Make this printer my default printer”. After doing this the printer will be added to your computer.

-=MacOS Instructions-=

Select the Apple Logo in the top left of your OS and click on System Preferences…

In the System Preferences window that opens, select Printers & Scanners.

In the Printers & Scanners window that opens, click on the “+” sign in the bottom left to add a new printer.

To add a local printer connected via USB (in your office) then you will need to scroll down until you see a printer with your model number listed with the kind of “USB Multifunction”.

To add a network printer you will need to click the “IP” tab and type in the DNS name of the printer you want to add. The image below has the address the the mail room color printer.

After the Use: are is populated you just need to click Add and you will then have a USB or network printer added to your Mac.

You can access your work PC remotely. Just make sure that you leave your computer on and you have turned off any power saving features, as it will not wake up from sleep.

If you have a Mac at home you will need Microsoft Remote Desktop from the App Store. Remote Desktop is built into Windows. You will also need to know your computer name, which can be found by right clicking on Computer in the start menu and viewing the computer name there.

On your home computer:

1. Connect to the Cisco VPN
2. Open Remote Desktop and put in computer name/address –
   • GC-******.msmyid.uga.edu, where ****** is the 6 digit UGA Property Control number for your computer
3. Username is MYID\*yourmyid* and password.

You should then connect fine.